4.4 获取整体监控

调用地址 :  http://x:x/paas/Interface/{accesstoken}/monitorSG


Http请求方式 :  Post

参数名类型
说明

JSON实例:

{}

返回参数:

参数名类型
说明

status

String状态码,0成功, 1失败,2认证失败
messageString成功返回参数/失败返回操作失败
skillID
技能组信息
skillNameString呼出量
callqString排队电话量
callinString呼入电话量
totalansweredString接听电话量
abandoncallString呼损电话量
agentlonString登录坐席数
busyAgentString置忙振铃数
readyAgentString置闲坐席数
ringAgentString振铃坐席数
callAgentString通话坐席数
arrangeAgentString整理坐席数
qList
当前排队电话
groupIdString技能组
aniString主叫号码
dnisString被叫号码
timeStartString入队时间
hourQueueString排队时长

JSON实例:

{
     "status":"0",
     "message":[{
                                                                 "skill":{
                                                                 "skillID":"1001",
                                                                 "skillName":"业务咨询",
                                                                 "callq":"0",
                                                                 "callin":"0",
                                                                 "totalanswered":"0",
                                                                 "abandoncall":"0",
                                                                 "agentlon":"2",
                                                                 "agentlon":"1",
                                                                 "busyAgent":"1",
                                                                 "readyAgent":"0",
                                                                 "ringAgent":"0",
                                                                 "callAgent":"0",
                                                                 "arrangeAgent":"0",
                                                                 },
                                                                 "qList":[{
                                                                 "groupId":"1001",
                                                                 "ani":"",
                                                                 "dnis":"",
                                                                 "timeStart":"0",
                                                                 "hourQueue":"0"
                                                                 }]
                                                                 
 }
{
     "status":"1",
     "message":"操作失败"
}
 
{
     "status":"2",
     "message":"认证失败"
}