2.1 获取呼入明细

地 址

         Path: /Interface/{access_token}/CallIn
                    HTTP Method: Post
                    URL Params: 无
                    Request Headers: 无
                    Request Body: {“start_time”:”2016-09-01 00:00:00”,“end_time”:”2016-09-30 00:00:00”,“start”:”11”,“limit”:”10”}
                    Response Body: 详情参见示例返回值,返回的 JSON 数据中会包含除上述属性之外的一些其他信息,均可以忽略。

属性说明


属性
类型约束说明
start_timedate必选开始时间(查询条件) 时间必须控制在30天内
end_timedate必选结束时间(查询条件) 时间必须控制在30天内
startint非必选从第几条开始取,正整数,大于等于0
limitint非必选取多少条,正整数,大于0,小于10000
access_tokenString必选认证成功返回的accessToken

服务端响应内容

       {
                  "status":"0",
                  "message":[{                      "data": [
                          {
                              "sessionId": "744650*****50508912",
                              "startTime": "2016-06-02 09:45:46",
                              "endTime": "2016-06-02 09:49:32",
                              "remoteUrl": "01******538",
                              "localUrl": "22***13",
                              "skillName": "其他服务",
                              "listtime": "0",
                              "duretion": "219",
                             "end_type": "通话挂断",
                              "agentId": "101",
                              "keysser":"1-3",
                              "call_Type": "0",
                              "r_startTime": "2016-06-02 09:45:53.0",
                              "r_endTime": "2016-06-02 09:49:32.0",
                              "cIvrKey": "满意",
                              "path": "http://***/ims_103ex/record/CC5001/Agent/20160602/C***01_67*****fbd047870_2016****094546_010****7538_sip-91**25_101.wav",
                              "record_Nama": "record/CC5001/Agent/20160602/C***01_67*****fbd047870_2016****094546_010****7538_sip-91**25_101.wav"
                          },
                          {
                              "sessionId": "744650*****50508912",
                              "startTime": "2016-06-02 09:45:46",
                              "endTime": "2016-06-02 09:49:32",
                              "remoteUrl": "01******538",
                              "localUrl": "22***13",
                              "skillName": "其他服务",
                              "duretion": "219",
                              "keysser":"2-1",
                              "end_type": "通话挂断",
                              "agentId": "101",
                              "call_Type": "0",
                              "r_startTime": "2016-06-02 09:45:53.0",
                              "r_endTime": "2016-06-02 09:49:32.0",
                              "cIvrKey": "满意",
                              "path": "http://***/ims_103ex/record/CC5001/Agent/20160602/C***01_67******bd047870_2016****094546_010****7538_sip-91**25_101.wav",
                              "record_Nama": "record/CC5001/Agent/20160602/C***01_67******bd047870_2016****094546_010****7538_sip-91**25_101.wav"
                          }
                      ],
                      "count": "127",
                      "limit": "11",
                      "start": "10"
                  }]
                  }
  {
                    "status":"1",
                    "message":"操作失败"
                   }
     {
                    "status":"2",
                    "message":"认证失败"
                   }
参数名中文名
count数据总数
start从第几条数据开始取
limit取多少条数据
data数据,数据详细请见下面
参数名中文名
localUrl被叫号码
remoteUrl主叫号码
sessionId录音唯一标识
agentId客服ID
call_Type呼叫类型
keysser按键信息
end_type状态结果
r_startTime录音开始时间
r_endTime录音结束时间
startTime座席接通时间
listtime排队时长
duretion座席接听时长
skillName队列名称
cIvrKey满意度
record_Nama录音文件名称
path录音地址

响应说明

属性
类型说明
statusString0/成功 1/失败 2/认证失败
messageString成功返回获取的JSON/失败返回操作失败